Seven states. Every one timestamped.
Every service on a claim runs as a Care Order, and every Care Order carries its own state — seven of them, each timestamped as it happens. You set the response window. When it lapses without an answer, the order doesn't sit there waiting to be noticed. The days an order spent waiting stop living in someone's memory.
Every stakeholder, working from one case.
Adjuster, case manager, network coordinator, provider — everyone works the same case, in real time, seeing the parts their role covers. Nothing has to be re-explained at a handoff, because nothing was ever in one person’s head.
Captured, not chased.
A PT auth goes out by fax. Three days later there is still no reply — and nobody knows, because nothing in the process says so. Five channels in, one thread out: every message, call, and document lands in one place, timestamped and tied to the case.
Operational intelligence. Humans stay in control.
AI does the reading, so your team starts the day on the current picture instead of a pile of documents and a scroll through the system diary. It works inside your role's permissions, and it hands you the decision. What it does, and what stays with your teams:
Built to protect PHI — at every step.
Protected health information is sensitive by definition. MyPath.Care is built secure by design, so the right people see the right information, and what they do with it is captured.
PHI protected by design
Protected health information is safeguarded at every step of the claims process.
Role-based access
Every user sees only the information relevant to their role — nothing more.
Audit-ready by default
Actions, approvals, and decisions are documented and timestamped as they happen.
A BAA, before any PHI moves
We sign a Business Associate Agreement with every customer before a single record moves.