The platform

One platform. One view.
The coordination layer built to keep care moving.

MyPath.Care is a communication and care coordination platform that powers your existing networks through one shared workflow — where every stakeholder operates in one place, in real time.

app.mypath.care/dashboard
MyPath.Care
Care
Dashboard
Patients
Care Orders
Communication
Messages4
Calls
Good evening, Steve
Tuesday, June 30
Outbound Orders
19
3 urgent
Inbound Orders
6
2 urgent
Needs your action
ML
Matthew Lopez
Wound care evaluation
Pending 1 mo
DP
David Patel
Social work follow-up
Pending · Staffing 1 mo
LB
Lily Brown
Cardiac rehab follow-up
Complete 1 mo

Secure + compliant by design

Security is the foundation, not a feature — every message, document, and decision handled to protect PHI, from intake to audit.

Data you can trust

One shared source of truth — no duplication, no conflicting updates. Confidence in every decision, backed by real-time information.

Scalable by nature

One team or a whole book of business — the platform scales across lines, roles, and case volume without added complexity.

SaaS, built for speed

Continuous updates and enhancements keep workflows optimized — low maintenance by design, high operational impact.

AI that works alongside you

Summarizes complex information quickly and accurately, and flags work at risk of stalling — no more digging for documents.

Easy access

One place for everything — no jumping between tools. Access from anywhere, across teams and across partners.

Communication strategy

Captured, not chased.

Five channels in, one thread out. Every message and document lands in one place, acknowledged and tied to the case.

What goes away
Untracked emails and voicemails
Manual status chasing
Approvals buried in inboxes
Rebuilding the audit record
What it captures
Every channel, one thread
Acknowledgment on every message
Approvals, decisions, negotiations
A timestamped case record
EmailFaxCallPortalText
One connected thread Audit-ready
AD
Adjuster · PT auth approved — 6 visits.
Acknowledged
PR
Provider · MRI read uploaded.
Seen
NC
Network Coord · Radiology scheduled.
Sent
Acknowledgment & tracking

Sent. Seen. Acknowledged.

Every message carries its own status, so you always know whether it landed — and whether it was acted on. No more "did you get this?", no more guessing at audit time.

Know the state of every message without a follow-up call
Acknowledgment captured and timestamped to the case
Audit-ready proof that information was received and acted on
Message status
Sent
The message left your hands and reached the recipient’s thread.
Seen
The recipient opened it — you know it was received.
Acknowledged
They confirmed receipt and intent to act, captured to the case.
Care Orders & shared workflow

Every stakeholder, working from one case.

Every service on a claim runs as a Care Order — the shared unit of work that carries its referrals, messages, and status. Your teams make the calls; MyPath.Care keeps each order moving — nothing lost in a handoff.

One real-time case view shared across every role
Care Orders carry every referral and service, tied to the case
Clean handoffs — your teams make every clinical and case decision
The care circle
Adjuster
Telephonic CM
Field CM
Network Coordinator
Injured Worker
Care Orders
Home Health
DME
Medical Supplies
Transportation
Radiology
Physical Medicine
AI strategy

Operational intelligence. Humans stay in control.

AI is woven through the platform, doing the reading, searching, and flagging so your team starts from the current picture — not a pile of documents or a scroll through the system diary. What it does, and what stays with your teams:

What AI does
Summarizes documents
Searches across cases
Flags compliance gaps
Accelerates outreach
Surfaces what needs attention
What your teams decide
Clinical care
Authorizations
Medical necessity
Rate approvals
Exceptions and escalations
Security & compliance

Built to protect PHI — at every step.

Protected health information is sensitive by definition. MyPath.Care is built secure by design, so the right people see the right information and every action is captured.

PHI protected by design

Protected health information is safeguarded at every step of the claims process.

Role-based access

Every user sees only the information relevant to their role — nothing more.

Audit-ready by default

Every action, approval, and decision is automatically documented and timestamped.

See the platform in action.

See the shared thread, the acknowledgment states, and the AI assist working together on one case.

Schedule a Demo →