Seven states. Every one timestamped.
Every service on a claim runs as a Care Order, and every Care Order carries its own state — seven of them, each timestamped as it happens. You set the response window, and nothing pauses it, not a counter-offer and not a vendor’s promise to get back to you. When it lapses without an answer, the order doesn't sit there waiting to be noticed. The days an order spent waiting stop living in someone's memory.
Every stakeholder, working from one case.
Adjuster, case manager, network coordinator, provider: everyone works the same case, from the same record. Nothing has to be re-explained at a handoff, because nothing was ever in one person’s head.
Know who can take the work before you send it.
The real network still lives in a spreadsheet, and every question a payer asks about it (is this provider credentialed, does anyone cover this county, how fast do they accept) is answered by phone. MyPath.Care puts the network on the same record as the work it routes. Each provider keeps one record of itself that the networks it works with read, each network keeps its own holds and scorecards on that provider, and where a payer has chosen a panel, its providers are offered first.
Captured, not chased.
The approval is in an adjuster’s email, the clinic answered by voicemail, and the case manager heard by text. Every fact exists, just never in one place. Five channels in, one thread out: messages and documents land on the case, timestamped, and a call starts right from its thread.
Operational intelligence. Humans stay in control.
AI does the reading, so your team starts the day on the current picture instead of a pile of unread files. It sees only what you can already open, never writes over what your team entered, and runs inside our own cloud environment. What it does, and what stays with your teams:
Built to protect PHI — at every step.
Protected health information is sensitive by definition. MyPath.Care is built secure by design, so the right people see the right information, what they do with it is captured, and it stays off the lock screen: a notification says what kind of update arrived, never what anyone wrote.
Access follows the case
Narrower than role-based access. People reach a patient through a part in her care (her Care Circle, the providers on her orders, the managers her organization appoints), and it is checked on every request. Rates never reach the patient, and a vendor that declines an order stops seeing the claim.
Our admin tools stop short of care
MyPath.Care’s platform administrators approve organizations, look up accounts and answer support requests. Nothing in those tools opens a patient record, a Care Order, or a network’s contracts and credentials.
Audit-ready by default
Changes to patients, Care Circles and Care Orders are logged as they happen, timestamped, with who made them, and every document records who added it, changed it and opened it. The log is append-only: nothing in it is edited or deleted.
A BAA, before any PHI moves
We sign a Business Associate Agreement with every customer before a single record moves. The AI that reads your documents runs inside our own cloud project, so documents are never sent to an outside AI vendor.