Privacy policy

MYPATH CARE LLC ("MyPath.Care," "we," "us," or "our") builds a care-coordination platform for the workers' compensation ecosystem. This Privacy Policy explains how we handle information when you visit mypath.care (the "Site") or reach out to us — for example, when you schedule a demo. Protecting the information entrusted to us is core to how we operate: we build secure by design.

Overview

This policy applies to the MyPath.Care marketing website, the information you choose to share with us through it, and your MyPath.Care account. We collect only what we need to respond to you and to keep the Site secure and reliable, and we don't sell your personal information. Your use of the Site is also governed by our Terms and Conditions.

Scope of this policy

This policy covers the MyPath.Care website and the details you submit here, such as when you request a demo or contact our team, and your MyPath.Care account. Health information coordinated inside the platform — including any protected health information (PHI) — is handled under our agreements with the organizations coordinating that care, including Business Associate Agreements where applicable.

Your MyPath.Care account

When you create a MyPath.Care account we hold your name, your email address and how you sign in; the phone numbers, addresses, photo and date of birth you choose to add; the languages you read and speak; and when you last signed in.

The people you share care with, and your contacts, see your name, contact details and languages. If you have a professional account, other professionals on MyPath.Care see your work contact details. Your email address is seen by you, our platform administrators and, on a professional account, the members of your own organization; only you and our administrators see when you last signed in.

We never receive your password: sign-in runs through our identity provider. Support requests you file are read by our support team. You can ask us to delete your account at any time on our account deletion page.

Information we collect

Information you provide

When you request a demo or contact us, we collect the details you submit: your first and last name, work email address, company, your role, and any message you choose to include.

When you ask for support, we collect your name, the email we can reply to and your description of the problem, plus your organization, phone number and the app or browser you are using if you choose to give them. When you submit an account request, we collect the account email, your name, your reason and the details of what you want removed.

Information collected automatically

When you visit the Site, our hosting and security providers may automatically receive standard technical information — such as your IP address, browser and device type, referring pages, and the pages you view. This helps us keep the Site secure, reliable, and performant. We also use analytics to measure how the Site is used — see Analytics below.

How we use your information

We use the information we collect to:

• Respond to your demo requests and inquiries.
• Schedule and deliver product walkthroughs tailored to your operation.
• Communicate with you about MyPath.Care.
• Operate, maintain, secure, and improve the Site.
• Measure how the Site is used, so we can improve it.
• Detect and prevent spam, fraud, and abuse.
• Comply with our legal obligations.

How we share your information

We do not sell, rent, or trade your personal information, and we do not disclose it to advertisers, data brokers, or other third parties for their own purposes. We share information only with service providers who help us run the Site and respond to you, and only as needed to provide their service:

• Email delivery. We use Postmark to deliver demo requests and messages to our team.
• Bot protection. We use Google reCAPTCHA to protect our forms from spam and abuse.
• Analytics. We use Google Analytics to measure how the Site is used.
• Hosting. The Site is hosted on Google Firebase Hosting and Google Cloud.

We may also disclose information where required by law, to protect our rights and the safety of others, or in connection with a business transfer such as a merger or acquisition.

Analytics

We use a third-party analytics service to understand how this Site is used — which content is useful, how people find us, and where the path to a demo request breaks down. Analytics services set cookies and similar identifiers and collect standard usage information, such as browser and device type, approximate location derived from IP address, referring pages, the pages you view, and the actions you take on them.

What we do not send to analytics

We do not send protected health information (PHI) or other identifiable health information to our analytics provider, and we do not send information that directly identifies you. We also do not send the content you type — message text, search terms, or other free-text entries.

How we do not use analytics data

We do not use analytics data for advertising. We do not enable advertising or audience-targeting features, we do not build advertising profiles, and we do not sell, rent, or trade analytics data or share it for cross-context behavioral advertising.

Your choices

Most browsers let you block or delete analytics cookies in their settings, and opting out will not affect your ability to use the Site. Our current analytics provider, Google, also offers an opt-out browser add-on, and its handling of this information is described in the Google Privacy Policy.

Cookies and similar technologies

We use cookies and similar technologies for two purposes — analytics and security. We do not use advertising cookies, and we do not allow third parties to track you across other websites for advertising.

Analytics. Our analytics service sets cookies to measure how the Site is used, as described under Analytics above.

Bot protection. To protect our forms, we use Google reCAPTCHA, which may set cookies and collect device and usage information to tell humans and bots apart. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Most browsers let you block or delete cookies in their settings. Blocking analytics cookies will not affect your ability to use the Site; blocking all cookies may interfere with the bot protection on our forms.

Data security

Security is foundational to MyPath.Care. We use technical and organizational safeguards — including encryption in transit and access controls — to protect information against unauthorized access, disclosure, or loss. No method of transmission or storage is completely secure, but we work continuously to protect the information you share with us.

Data retention

We keep the information you submit for as long as needed to respond to you and for our legitimate business purposes, such as follow-up, recordkeeping, and legal compliance. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your privacy rights

Depending on where you live, you may have rights over your personal information — such as the right to access, correct, delete, or restrict its use, or to object to certain processing. To exercise any of these rights, contact us at the address below and we'll respond in line with applicable law. If you have a MyPath.Care account, you can request deletion of the account — or removal of specific information — on our account deletion page. You can also unsubscribe from our emails at any time using the link in the message or by contacting us.

Third-party links

The Site may link to third-party websites and services. We're not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.

Children's privacy

The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date above. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact us

If you have questions about this Privacy Policy or how we handle your information, email our privacy team.