Everyone who needs it is already in the thread.
Messaging lives on the case, not in somebody’s inbox — nothing to forward, nobody to re-explain it to.
Watch a discharge hand off from a case manager on her phone to the team on desktop: the request, the context and the reply all land in the same place, tied to the patient and timestamped as they happen. Whoever picks the case up next reads the thread instead of asking for a recap.
How it works: Communication HubA summary before you open the file.
Add a discharge summary, a chart note or an intake packet to a case and MyPath reads it — handing back a plain-language summary, a suggested document type and the key details worth pulling out. You skim a paragraph instead of ten pages, and the file lands where the rest of the Care Team can reach it.
All of it runs on Vertex AI inside our own Google Cloud project, under a signed BAA — so document analysis happens within the same HIPAA-compliant boundary as everything else, and PHI never leaves it.
How it works: AI AssistOne pass, every service, routed for you.
Everything a discharge needs goes on a single Care Order — a walker, a wheelchair, home health, transport — each as its own line item with a delivery address, a quantity and a complete-by date. Send it once, and each service routes to your preferred provider for that category.
From there every line runs on the Care Order ledger, each state timestamped as it happens — so where an order stands is something you look at, not something you call about.
How it works: Care Order tracking